Privacy Policy

Ikfc Privacy Policy — Data Protection User Privacy

Your privacy is our priority. This document clearly explains how ikfc collects, uses, stores, and protects your personal information every time you use our platform.

Updated: 1 January 2026
Document Contents
Information Collected
Use of Personal Data
Sharing & Disclosure
Security & Encryption
User Rights
Cookie Policy
256-bit
SSL Encryption
PDPA
Act Compliance
0
Data Sales
24/7
Security Monitoring

ikfc Privacy Commitment. ikfc takes its responsibility to protect your personal data seriously. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and ensure that all information you provide is handled with complete integrity and transparency.

1Introduction and Scope of Privacy Policy

This Privacy Policy is published by ikfc ("we", "Platform" or "ikfc") to clearly and transparently explain how we handle the personal data of users who access or use the ikfc online gaming platform through our website at ikfc.pro or any related applications.

As an online gaming platform operating in Malaysia, ikfc is fully committed to complying with the Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We believe that user trust is our most valuable asset, and privacy protection is the foundation of that trust.

This Privacy Policy applies to all ikfc platform users, including website visitors, registered users, and any individuals who interact with our services through any digital channel. By continuing to use the ikfc platform after reading this document, you acknowledge that you have understood and agree to the data handling practices described herein.

Core Principles: ikfc has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes without your explicit consent.

2Types of Information Collected

Ikfc collects various types of personal information to enable us to provide a safe, comprehensive, and responsible service to every user. The following are the categories of information we may collect:

Data Category Data Examples Primary Purpose
Personal Identity Full name, date of birth, identification card number KYC verification & legal compliance
Contact Information Email address, phone number, home address Account & customer support communications
Financial Data Bank account number, transaction records, payment methods Deposit & withdrawal processing
Usage Data Game history, betting habits, session duration Responsible gaming & service improvements
Technical Data IP address, device type, web browser, cookies Account security & platform analytics
Verification Documents Copy of identity card, utility bill, bank statement Identity verification & AML compliance

We only collect information that is strictly necessary for stated, legitimate purposes. Irrelevant or excessive data will not be requested from users.

3How We Collect Your Data

Ikfc collects personal data through several different channels, depending on how you interact with our platform:

  • Account Registration: Information you provide directly when completing the registration form, including your name, email address, and date of birth.
  • KYC Process: Identity verification documents you upload to fulfil Know Your Customer requirements before your first withdrawal is processed.
  • Financial Transactions: Information collected automatically when you make a deposit or withdrawal request via FPX, DuitNow, Touch 'n Go eWallet, Boost, or GrabPay.
  • Platform Usage: Data automatically generated while you play, including game logs, betting records, and activity history.
  • Cookies and Tracking Technologies: Technical information collected via cookies, tracking pixels, and similar technologies while you browse our platform.
  • Communications with Support: Information you share when contacting the ikfc customer support team via live chat or email.
  • Third-Party Sources: In certain cases, we may receive additional information from recognised identity verification providers or fraud prevention agencies.

4How We Use Your Personal Data

Every piece of data we collect is used solely for legitimate, necessary purposes that have been disclosed to you. ikfc uses users' personal information for the following purposes:

  • Service Provision: Operating and maintaining your account, processing financial transactions, and enabling you to access all ikfc platform features seamlessly.
  • Identity Verification (KYC/AML): Ensuring compliance with legal requirements relating to identity verification, anti-money laundering, and counter-terrorism financing.
  • Account Security: Detecting and preventing fraud, unauthorised access, or any suspicious activity that could compromise your account.
  • Responsible Gaming: Monitoring your gaming habits to identify early signs of problem gambling and provide appropriate support.
  • Service Improvements: Analysing aggregated usage data to improve user experience, platform performance, and content relevance.
  • Service Communications: Sending important notifications regarding your account, terms updates, transaction confirmations, and customer support responses.
  • Marketing Communications: With your consent, sending information about promotions, bonus offers, and loyalty programmes that may interest you. You may withdraw this consent at any time.
  • Legal Compliance: Fulfilling legal obligations, court orders, or requests from lawful authorities in accordance with applicable Malaysian law.

Marketing Communications Control: You have the full right to stop receiving marketing communications from ikfc at any time by updating your account settings or contacting our support team.

5Data Sharing and Disclosure

Ikfc does not sell, rent, or disclose users' personal data to third parties for their own commercial purposes. However, in certain limited and lawful circumstances, we may share your information with the following parties:

  • Payment Service Provider: Required financial information is shared with recognised payment processors such as FPX, DuitNow, and e-wallet providers to enable transactions to be processed securely.
  • Gaming Software Provider: Minimum required technical data is shared with licensed gaming software providers to ensure a smooth and fair gaming experience.
  • Identity Verification Provider: KYC information is shared with recognised third-party identity verification providers to meet legal compliance requirements.
  • Statutory Authority: We will disclose the required information to Malaysian authorities when mandated by law, court order, or a lawful investigation.
  • Fraud Prevention Agency: Relevant information may be shared with recognised fraud prevention agencies or networks to protect all users on our platform.

All third parties that receive ikfc user data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what is specified in the relevant agreement.

6Data Security and Technical Protection

Ikfc continually invests in high-grade security infrastructure to ensure your personal and financial data is always protected. The technical security measures we employ include:

  • 256-bit SSL Encryption: All data transmitted between your device and the ikfc servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
  • Stored Data Encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using robust modern encryption algorithms.
  • Two-Factor Authentication (2FA): Users can enable an additional security layer through two-factor authentication to protect their account from unauthorized access.
  • 24/7 Monitoring: The ikfc security team monitors platform activity around the clock to detect and respond to any threats or suspicious activity promptly.
  • Internal Access Control: Only authorised staff with a legitimate work need are permitted to access user personal data, and every access is logged and audited.
  • Periodic Security Audits: The ikfc platform undergoes regular independent security audits by specialist third parties to ensure our data protection systems remain up to date and effective.

Shared Responsibilities: While ikfc takes all reasonable precautions, the security of your account also depends on your own personal security practices. Always use a strong password, never share your login credentials, and keep your devices up to date.

7Data Retention Period

Ikfc does not retain your personal data longer than is necessary for the purposes stated in this privacy policy, or as required by applicable Malaysian law.

  • Active Account Data: For as long as your account remains active on the ikfc platform, all related data will be retained to ensure continuity of service.
  • Financial Transaction Data: Transaction records are retained for a minimum of seven (7) years following the date of the transaction, in accordance with Malaysia's financial and tax regulatory requirements.
  • KYC Documents: Identity verification documents are retained for a minimum of five (5) years after account closure, as required by AML/CFT regulations.
  • Communication Logs: Customer support interaction records are retained for two (2) years for reference and service improvement purposes.
  • After Account Closure: Upon account closure, data that is no longer required will be deleted or anonymised within a reasonable timeframe, unless retention is required by law.

8Your Personal Data Rights

As an ikfc platform user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Right of Access: You have the right to request and receive a copy of the personal data we hold about you.
  • Right to Rectification: If any of your personal information is inaccurate or outdated, you have the right to request a correction and we will update it promptly.
  • Right to Withdraw Consent: You may withdraw consent previously given for the processing of certain data, particularly for marketing purposes, at any time.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing or profiling purposes.
  • Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your personal data while an issue is being resolved.
  • Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact the ikfc data protection team by email at [email protected]. We will process your request within 21 business days from the date of receipt.

9Cookie Policy

The ikfc platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. The following are the types of cookies we use:

  • Essential Cookies: Cookies that are strictly required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information about how users use the platform in aggregated and anonymised form to help us improve performance and user experience.
  • Functional Cookies: Storing user preferences such as language, display settings, and other personal preferences to deliver a more personalised experience.
  • Analytics Cookies: Used to analyse overall platform usage patterns, helping us understand the most popular features and areas that require improvement.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the ikfc platform.

10Links to Third-Party Platforms

The ikfc platform may contain links to third-party websites or services, such as gaming software providers or payment method providers. Please note that:

  • The ikfc Privacy Policy applies solely to the ikfc platform and does not cover the privacy practices of any third-party websites or services.
  • Ikfc is not responsible for the content, privacy policies, or security practices of any third party.
  • We encourage you to read and understand the privacy policy of every third-party service you use.

11Amendments to the Privacy Policy

Ikfc reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

  • In-platform notification on ikfc the next time you log in.
  • Notification email to the address registered to your account (for significant changes).
  • Update the "Last Updated" date at the top of this document.

Your continued use of the ikfc platform after any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact our team to close your account.

12Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, the ikfc data protection team is ready to assist you:

  • Privacy Email: [email protected] (please use the subject line "Data Privacy Inquiry")
  • Response Time: We aim to respond to all privacy-related enquiries within 3 business days.
  • Language: You may contact us in Malay or English.

For official complaints to the authorities, you may contact the Department of Personal Data Protection Malaysia, under the Ministry of Communications and Digital.

Right of Access

Request and receive a copy of all personal data we hold about you at any time.

Right to Rectification

Correct any inaccurate or outdated personal information in our records.

Withdrawal of Consent

Withdraw consent for marketing or specific data processing at any time.

Right to Object

Object to the processing of your data for direct marketing or profiling purposes.

Restrict Processing

Request that we restrict how your data is processed under certain legitimate circumstances.

Right to Complain

Submit a complaint to the Personal Data Protection Commissioner of Malaysia if your rights have been violated.

Why Your Privacy Is Safe with ikfc

Ikfc combines the latest security technology with strict data protection practices to ensure every piece of your personal information is handled with the utmost trust.

Bank-Grade Encryption

All data transmitted and stored on the ikfc platform is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banks to ensure no third party can access your sensitive information.

Malaysia PDPA Compliance

Ikfc fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All data collection, processing, and storage activities are carried out in accordance with guidelines set by Malaysian statutory authorities.

Strict Access Control

User personal data may only be accessed by authorised personnel with a legitimate business need. All access is logged, monitored, and periodically audited to prevent any internal misuse.

Independent Security Audit

The ikfc platform undergoes periodic independent security audits conducted by specialist third-party firms. The findings are used to identify vulnerabilities and continuously strengthen our data protection systems.

Data Control in Your Hands

Ikfc gives you full control over your personal data. Through your account settings, you can easily update your information, manage communication preferences, and request data review or deletion.

Dedicated Privacy Support

The ikfc support team is ready to assist with any privacy and data protection enquiries. We aim to respond within 3 business days for all privacy-related queries.

Frequently Asked Questions About ikfc's Privacy Policy

Answers to the most frequently asked questions by ikfc users regarding privacy and personal data protection.

Absolutely not. ikfc has never and will never sell, rent, or trade users' personal data to any third party for commercial purposes. Your data is only shared in very limited circumstances — with service providers necessary for platform operations, and only after they have signed strict data protection agreements.

All your financial information is protected with 256-bit SSL encryption during transmission and re-encrypted when stored in our database. Payment processing via FPX, DuitNow, and e-wallets is handled by licensed and accredited payment processors, which are also subject to strict financial security standards. Full bank account numbers are never permanently stored on ikfc servers.

Yes, you may request deletion of your personal data by contacting the ikfc privacy team at [email protected]. Please note, however, that certain data may need to be retained to fulfil legal obligations such as financial record requirements (minimum 7 years) and AML/KYC compliance (minimum 5 years after account closure). Beyond those obligations, we will delete your data within a reasonable timeframe.

The KYC (Know Your Customer) process is a mandatory legal requirement for financial and online gaming platforms in Malaysia. Its purpose is to verify user identities, prevent money laundering (AML), protect users from identity fraud, and ensure only eligible individuals (aged 18 and above) use the platform. Your KYC documents are stored securely using encryption and are accessible only to authorized personnel.

You can stop receiving marketing emails from ikfc at any time through three methods: (1) Click the "Unsubscribe" link at the bottom of any marketing email you receive; (2) Log in to your account and update your communication preferences in your account settings; or (3) Contact our support team at [email protected] stating your request. Please note that even after unsubscribing from marketing, we will still send important account-related emails such as transaction confirmations and security notifications.

When your account is closed, ikfc will initiate a data management process in accordance with the following guidelines: Data not subject to legal obligations will be deleted or anonymised within 90 days. Financial transaction records will be retained for 7 years as required by Malaysian law. KYC documents will be retained for 5 years to meet AML/CFT requirements. After the mandatory retention period expires, all your data will be permanently deleted from our systems.
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